Meet our Complaints team
Our dedicated team is committed to putting things right when they go wrong
We provide some of the most affordable homes in London and the south east, and have done for almost 60 years
Making sure people have a safe, affordable, and comfortable home to be proud of is what drives us, and underpins our vision of a great home for everyone
Latest news
A complaint, or not a complaint, that is the question
Find out more about our complaints process – and what is and what isn’t a complaint
Confirming your details
We need to confirm that the information we hold for customers is up to date
Help us deal with tenancy fraud
If something doesn’t feel right, please tell us
Decent Homes Standard
overall customer satisfaction rating
invested in our homes
of social value impact delivered by our suppliers
Manage your home online
It's easy to manage your home online with MyAccount
- Check your account balance
- Make a rent or service charge payment
- Live chat with a Customer Service Officer
- Update your email or phone number
- Tenants can book a repair and track the progress
